Exchange Policy
Exchange Policy
- Exchanges are only applicable in cases where the customer receives:
- A defective item.
- An incorrect item.
- An item with a size different from the size ordered.
- Exchange requests based on personal preferences, such as design, color, fabric, or change of mind, will not be entertained.
- Customers must report any exchange claim to our Customer Experience Team within 48 hours of receiving the order.
- The claimed item must be returned to the address provided by our Customer Experience Team within 5–7 days of delivery. Requests received after this period will not be eligible for exchange.
- In eligible cases, Ayzel reserves the right to offer either:
- A replacement item (subject to availability), or
- A voucher/discount code equivalent to the value of the purchased item.
- All courier or shipping charges incurred while returning an item for exchange will be borne by the customer.
- Eligible exchange requests are processed within 14 working days after the returned item has been received and successfully passed our quality inspection.
Refund Policy
- Ayzel does not offer refunds for any orders, whether domestic or international.
- Where applicable under our policy, customers will be issued a voucher/discount code equivalent to the amount paid.
Sale Articles
- Sale items are not eligible for exchange, except in the case of a size issue or if a defective/incorrect item has been delivered.
Contact Us
For any assistance regarding exchanges or order-related queries, please contact our Customer Experience Team:
UAN: +92 (0)42 32060222
Timings: Monday to Saturday | 10:00 AM – 6:00 PM (PST)
Email: support@ayzel.pk